Why you buy!
Who many
Why
13 people out of 25 take English language class
21 out of 25 take tooth paste for cleanliness
What are you going to do!
You might open up Language class or Business School
Doing what one good at or doing what customer want
Understanding the problems faced by customer (Solution to problem)
Understanding the competitors in the market (Feel good)
Service is charged
Customer Service is additional to ease and facilitate the service and do not mention the charges in particular but in total
Service must address the customer's problem or pain
Customer Service must enhance the service one provide
Customer service must be related ones
Many than better
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